Grab Awarded Ride-Hailing Industry’s FIRST ISO CERTIFICATION

Grab, the leading ride-hailing platform in Southeast Asia, has been awarded the ISO certification 9001:2015, becoming the first in the ride-hailing industry worldwide to be recognised for its strong internal governance and quality management standards. Grab continues to set best-in-class standards for the nascent ride-hailing industry, with operational processes that are as or more stringent than traditional taxi and public transport operators.

To receive the certification, Grab went through a rigorous process and satisfied a demanding list of requirements set by the International Organisation for Standardisation (ISO). Applicable across all six markets that Grab operates in – Malaysia, Indonesia, the Philippines, Singapore, Thailand and Vietnam – the certification validates Grab’s quality management systems, such as the handling of passenger enquiries, driver screening and onboarding processes, internal governance, as well as products and service offerings.